The restaurant chain is betting that a human touch can still outperform the industry's biggest trend.

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Explore how fast-food menus are changing, from discontinued burgers and drinks to affordable meal deals and smaller portions ...

At Sansan Chicken in the East Village of Manhattan, a cashier will greet you with a wave and a smile—but they’ll be over 8,500 miles away. Instead of a human standing in front of you, you’ll instead ...